Returns & Exchanges
Due to the perishable nature of our products, we cannot accept returns of chocolate. However, if your order arrives damaged or incorrect, we are committed to making it right.
1
Inspect Your Order
Check your package immediately upon arrival for any signs of damage or incorrect items.
2
Contact Support
Email our Choco-Advisors within 48 hours of delivery with your order number and photos of the issue.
3
Review Process
Our team will review your request and verify the condition of the shipment within 2 business days.
4
Resolution
If approved, we will issue a full refund to your original payment method or ship a replacement at no extra cost.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing